HomeComplaints4raBet Casino - Player’s withdrawal has been denied.

4raBet Casino - Player’s withdrawal has been denied.

Amount: 434,430 INR

4raBet Casino
Safety Index:High
Submitted: 06 Jul 2024 | Case closed : 31 Jul 2024
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

3 months ago

The player from India had deposited 109,500 INR and won 434,450 INR but was unable to withdraw the winnings as the casino alleged multiple accounts. The player had submitted verification documents but still faced withdrawal denial. The player admitted to initially sharing an account with a friend before creating his own, which violated the casino's terms and conditions. Due to this violation, we were unable to assist further, and the complaint was rejected.

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4 months ago

Please open my account I deposit 109500 rs and I win 434450 rs please give me my winning money transfer in my paytm account 

I spend all the money in my please give me my winning money 

My email - ho****oyalpal*****arka@gmail.com

4rabet.com only give me one withdrawal and say send ur documents to verification and then I send company said me that I have multiple accounts nd I already said another account is one of my friend we both play in one I'd and then I create my own I'd but after verification company said me ur withdrawal not done please resolve my issue I trust casino guru team. Please help me I m very depressed . Please resolve this .

Thanks

Edited by a Casino Guru admin
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4 months ago

Dear hotelroyalpalace,

Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you're experiencing with your account and winnings at 4raBet.

To assist you further, could you please provide answers to the following questions:

  • Can you confirm the exact dates when you made deposits totaling 109,500 rs and when you won 434,450 rs?
  • Have you received any specific communication from 4raBet regarding the verification process and the alleged multiple accounts issue?
  • Could you provide details about the documents you submitted for verification and any response you received from 4rabet.com thereafter?
  • Let me confirm: were you and your friend originally playing from a single account?

Please feel free to forward any relevant communication and documents to petronela.k@casino.guru.


I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela


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4 months ago

Dear team

I have made deposit in multiple times total amount deposit 109500 rs exact date don't know

Then I send my I'd to 4rabet.com

4rabet.com send me this mail ---- Your account banned for following reason:


We suspect you have a several accounts. This violates the site rule.

Email from second account

rahulverma****992@gmail.com


https://4rabet.com/static?id=4

General terms and conditions

10.5. Each Client can open only one account on the Internet site. Other

accounts opened by the Client will be considered to be duplicates. We

have the right to close such accounts and:

10.5.1. recognize invalid all transactions carried out using a duplicate

account;

10.5.2. not to return to the Clients all deposits and bets made from the

main and duplicate account;

You have violated this rule. therefore your account will be banned



Me and my friend play. This account rahulverma****992@gmail.com and then I decided to craate my own account and I play only my account is hotelroyalpa*****warka@gmail.com

Please resolve my issue I am spending my all money please open my account or withdrawal my amount please help me


Thanks






Edited by a Casino Guru admin
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4 months ago

Dear petronela


4rabet.com send me mail and say send money to unlock my account please resolve this issue I give you mail screen shots


Thanks

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4 months ago

Dear petronela


4rabet.com send me mail and say send money to unlock my account please resolve this issue I give you mail screen shots


Thanks

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4 months ago

Hi hotelroyalpalace,

  • Just to clarify, you and your friend initially shared one account at the same casino, and then later you created your own account, correct?
  • Whose name was the original account registered under?
  • Whose payment method was used to deposit funds into that first account?

Thank you.


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4 months ago

Dear sir

First me and my friend use one account and then I create my own account

First account is rahulverma****992@gmail.com

Payment method is Paytm or phone or or Google pay

Please resolve this

Thanks



Edited by a Casino Guru admin
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3 months ago

Hi hotelroyalpalace,

Even though you didn't answer my two previous questions, you admitted to playing at this casino previously from an account shared with your friend. This makes it clear that we won't be able to assist you. Please understand that sharing accounts is strictly prohibited in most, if not all, online casinos. Additionally, creating a new account confirms that you had multiple accounts at this casino, which is a direct violation of their terms and conditions.

I wish I could be of more help. I'm sorry we couldn't assist you in resolving this case, but please don't hesitate to contact us if you encounter issues with any other casino in the future. For the reasons mentioned above, I will now reject this complaint. Thank you for your understanding.



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