The player from India encounters an issue where 1500 INR is deducted from their bank account, but the amount is not credited to their casino account.
My 1500 inr deducted from my bank account but never credited to my casino account please help me
Dear khalikmamu0,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
Thank you for your reply, khalikmamu0. Have you contacted the payment provider already?
I would like to emphasize that I was inquiring about the payment provider. If you contacted the payment provider, please forward the communication to me. Thank you.
In order to proceed with this complaint kindly provide the following information:
You can post everything here or forward it to kristina.s@casino.guru. Thank you.