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My 1500 inr deducted from my bank account but never credited to my casino account please help me

Dear khalikmamu0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted the payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Many deposits but my 2 deposits is stuck 1 is 300 and now 1500

Thank you for your reply, khalikmamu0. Have you contacted the payment provider already?

everyday doing 2 3 times but same replying

I would like to emphasize that I was inquiring about the payment provider. If you contacted the payment provider, please forward the communication to me. Thank you.

ok i will

Look

In order to proceed with this complaint kindly provide the following information:

• cashier/deposit history from your casino account in the form of screenshots,
• at least one more deposit receipt from previous successful deposits made to this specific casino (this deposit needs to be displayed in the cashier history in your casino account)
• the most recent communication between you and the casino regarding this issue.

You can post everything here or forward it to kristina.s@casino.guru. Thank you.

I’m very sorry but you haven’t provided all the information I requested in my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Ok

Please mark in your deposit history which deposit has not been processed. Also, please post here a screenshot of the deposit receipt showing the transaction ID.

successful writing down see

The deposit receipt seems to be from October 12, but the deposit history you posted 2 days ago doesn't show any unsuccessful deposits from that date.

yeah thats why i,m talking about its still not credited

I am a bit confused now. If the payment was marked as successful in your casino deposit history and the payment provider confirmed that the deposit was processed, how do you know the deposit has not been credited to your casino account, especially when you make multiple deposits each day you play?

you are not understanding cant you see its differnt what the leave it you cant do nothing im tiered close it you are nothing

I am sorry, I was really trying to help and understand which deposit you are talking about. In your deposit history, I only see one deposit from the same date and time as your deposit receipt, and the payment is marked as successful. When I asked you to mark which deposit in your deposit history hasn't been credited you failed to do so and sent me a screenshot of your deposit history from November instead of October. I also haven't found any match in transaction IDs and the payment provided didn't detect any issues with the payment.

Since you don't want to proceed with this complaint, I can only recommend you try to resolve the issue again with the casino and the payment provider, and next time your deposit is not credited, do not deposit more money into your casino account before the missing payment is found to avoid any confusion.

I will now close this complaint as per your request. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.