The player from India had deposited and won on 4rabet. However, after he successfully submitted the requested verification documents, the casino blocked his account for failed verification. The player had been using the account for three days, had deposited 4000 Rs, wagered a bonus, and won 740 Rs through sports betting. We informed the player that due to the nature of his activities, predominantly sports betting, we were unable to assist. We offered to provide a list of websites that might be able to help him with his issue and closed the complaint.
4raBet Casino - Player's Account Blocked After Verification.
Amount: 8,764 INR
4raBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
Hello sir,
I recently deposited 4000 in 4 rabet and earned 8764 and I submitted the asked details like liveface capture, aadhar, mail id verification and successfully verifed the documents but after 10 hrs they blocked my account stating that your account is blocked due to failed verification but I submitted all genuine information required
My registered mail id: *****
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5 months ago
Dear tsaicharan2003,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
1. I am using this account just 3 days back
My account is blocked today (20 may 2024)
2. When iam trying to login in to my account they are showing that your account is blocked due to failed verification but I given the correct details of my aadhar card which is also verified by OTP last day night I completed the filling of details and got approved by the app .
3.Yes, I deposited 4000 rs and get 4000 rs by wagering the bounus and got 740 by placing a bet
4. I played betting on sports bet on cricket, football, etc..
5. Iam sharing the screenshot of the conversation to the mail you provided and I didn't done any violation on this and they didn't mention any reason that I voilated.
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5 months ago
1. I am using this account just 3 days back
My account is blocked today (20 may 2024)
2. When iam trying to login in to my account they are showing that your account is blocked due to failed verification but I given the correct details of my aadhar card which is also verified by OTP last day night I completed the filling of details and got approved by the app .
3.Yes, I deposited 4000 rs and get 4000 rs by wagering the bounus and got 740 by placing a bet
4. I played betting on sports bet on cricket, football, etc..
5. Iam sharing the screenshot of the conversation to the mail you provided and I didn't done any violation on this and they didn't mention any reason that I voilated.
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5 months ago
Thank you for your reply, tsaicharan2003, and the emails.
I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue considering the nature of the allegations against you and the fact you predominantly focused your activity on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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5 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
