The player from Brazil has had his winnings on hold for months and is unable to withdraw them from the casino. He requests assistance to get the funds released.
4Play.bet Casino - Player's withdrawal is delayed.
Amount: 3,015 R$
4Play.bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
5d 4h 17m 39s
Case summary
2 days ago
Public
Public
2 days ago
Translation
I have had my money on hold for months, and the casino is not allowing me to withdraw it.
I need your help to get my money released.
Automatic translation:
Public
Public
2 days ago
Dear natanespinoza,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Is any withdrawal currently pending on your account?
Looking forward to hearing from you.
Best regards,
Tomas
Casino Guru is examining the case
