The player from Brazil has had his winnings on hold for months and is unable to withdraw them from the casino. He requests assistance to get the funds released.
I have had my money on hold for months, and the casino is not allowing me to withdraw it.
I need your help to get my money released.
Dear natanespinoza,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Looking forward to hearing from you.
Best regards,
Tomas