4Play.bet Casino - Pelaajan kotiuttaminen viivästyy.

I have had my money on hold for months, and the casino is not allowing me to withdraw it.

I need your help to get my money released.

Estou com dinheiro preso há meses, e o casino não libera minha conta para sacar.

Preciso que me ajude para eu liberar meu dinheiro.

Dear natanespinoza,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Is any withdrawal currently pending on your account?

Looking forward to hearing from you.

Best regards,

Tomas