The player from Austria is having difficulties withdrawing his winnings from promotional play. The issue was successfully resolved, the player received his winnings.
4KingSlots Casino - Player’s struggling to receive his bonus winnings.
Amount: €1,500
4KingSlots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
I met all bonus conditions. With 30 times the deposit of 50 euros, that's 1500 euros.
Have already paid out in January, and that went without problems.
Yesterday I wanted to withdraw with Neteller, because I mostly deposit with neteller or with paysafe card. It was said that it was not possible. Because the profit was made with a bonus. I was advised to do so with rapid transfer. Didn't work, I had to make a deposit first. The lady told me in the chat that when I make a deposit at Rapidtransfer it also works. Well, I deposited 20 euros, and suddenly the payment went. I had to make 2 withdrawals, once 500 and once 1000. Today the withdrawal was withdrawn because Rapidtransfer only works with skrill, and according to the bonus conditions they are not possible. I do not have a Mastercard and Visacard, and I am currently unable to apply for a Corona Virus. The banks are understandably only open to important things. And now I almost can't have the money paid out. Or what?
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4 years ago
Dear Patrick,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do so, please could you provide more details regarding your previous withdrawal? Have you accumulated those winnings with a bonus play too? Which payment method you have used? I hope we will be able to help you to receive your funds as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
No, I can assure you that I paid special attention to which games are allowed and which are not. I have written an email to the support team and hope that there will be a friendly response. 1500 is a lot of money for me, especially considering that I am going to lose my job today or tomorrow because of the virus. In principle I only use paysafe or neteller.
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4 years ago
Thank you very much Patrick for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Translation
So today I was told to open a bitcoin account. I am not a big fan of bitcoin because I don't check how it works at all. I once created an account and am curious what will happen now. I honestly find it sad that you are not even able to make a bank transfer. You offer rapid transfer - which is not possible because it is done through Skrill, and the bonus conditions do not allow that. I have already had a payout made in the sister casini universal slots and I imagine that they have the same conditions as with 4king slots. At least there are the same chat names as in the sister casino. And I now imagine that I had to pay in the universal slots over 3500 euros and have an account with a bonus of only 1500 euros paid out. I was told that I can deposit with neteller and then it goes through neteller. I asked you and she said it was a normal deposit. no bonus. But no matter, I'm curious to see what comes out of it. I see now that I won't get the money - I feel terrible
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4 years ago
Hi Patrick,
Could you please forward the conversations with the casino regarding the issue to my email address (peter.m@casino.guru) or upload the screenshots here? I don't understand why it matters if you played with a bonus or not. If you finished the wagering and the money was credited to your balance (it became real money), you should be able to make a withdrawal using any available payment method. On the other hand, if you must have a Visa or Mastercard, there are simple options to open a bank account online and free of charge (e.g. Revolut, etc.). You will receive a card and you could use it as a payment method. However I would double check with the casino if it would be OK.
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4 years ago
Dear Patrick,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
Got back in touch with the chat from the casino yesterday. Asked why the 1500 euros are still not done. They said that I can only use bitcoin. I would have to use the chat for 2 hours to see through coinbase. Now you have paid a trial fee of 25 euros on itcoin. Now the other 1475 euros should follow on bitcoin. I don't understand why you can't deposit this into your account normally even though the bonus has been converted into real money. Especially since I also paid in with neteller. But according to the bonus conditions, this is not possible. I also asked about the. Email address but I didn't get it. Maybe you could ask for my email address for the casino is king.pacco76@gmx.at and account name is Viola1911. I will report again when the remaining 1475 euros have changed to bitcoins. Lg Patrick
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4 years ago
Hi Patrick,
What do you mean by: you asked about email address, but you didn't get it? If you want to contact the casino by email, there is a contact form (https://www.4kingslots.com/en/info/contact-us). I looked at the casino's Bonus T&Cs but there are no exclusions when it comes to withdrawing winnings from bonuses. The only limitation could be that some payment methods might not be available in all countries. Please let me know if you received your winnings.
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4 years ago
Translation
yes, I will definitely do yesterday, coinbase 975 euros migrated to bitcoin. Today or tomorrow the remaining 500 euros should be converted to bitcoin
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4 years ago
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All money was transferred via bitcoin - the whole thing is questionable, however, that it is not paid out on neteller or bank transfer
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4 years ago
Hi Patrick,
It's nice to hear you received your winnings. I agree the payment rules in the casino seem to be a little bit strange. However, the most important thing is that you received your winnings. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
