The player from Austria is having difficulties withdrawing his winnings from promotional play. The issue was successfully resolved, the player received his winnings.
The player from Austria is having difficulties withdrawing his winnings from promotional play. The issue was successfully resolved, the player received his winnings.
The player from Austria is having difficulties withdrawing his winnings from promotional play. The issue was successfully resolved, the player received his winnings.
I met all bonus conditions. With 30 times the deposit of 50 euros, that's 1500 euros.
Have already paid out in January, and that went without problems.
Yesterday I wanted to withdraw with Neteller, because I mostly deposit with neteller or with paysafe card. It was said that it was not possible. Because the profit was made with a bonus. I was advised to do so with rapid transfer. Didn't work, I had to make a deposit first. The lady told me in the chat that when I make a deposit at Rapidtransfer it also works. Well, I deposited 20 euros, and suddenly the payment went. I had to make 2 withdrawals, once 500 and once 1000. Today the withdrawal was withdrawn because Rapidtransfer only works with skrill, and according to the bonus conditions they are not possible. I do not have a Mastercard and Visacard, and I am currently unable to apply for a Corona Virus. The banks are understandably only open to important things. And now I almost can't have the money paid out. Or what?
Habe alle bonus Bedingungen erfüllt. Mit 30facher Auszahlung der Einzahlung von 50 Euro sind das 1500 Euro.
Habe schon im jänner einmal auszahlen lassen, und das ging ohne Probleme.
Gestern wollte ich mit Neteller auszahlen lassen, weil ich meistens mit neteller einzahlen oder mit paysafe card. Da hieß es es ging nicht. Weil der Gewinn mit Bonus gemacht worden ist. Da hat man mir geraten mit Rapidtransfer. Ging nicht, da musste ich erst eine Einzahlung machen. Mir hat die Dame im Chat gesagt wenn ich eine Einzahlung bei Rapidtransfer mache dann funktioniert es auch. Gut, ich habe 20 Euro eingezahlt, und aufeinmal ging die Auszahlung. Ich musste ja 2 Auszahlungen machen, einmal 500 und einmal 1000. Heute WURDE DIE AUSZAHLUNG zurückgezogen, da Rapidtransfer nur mit skrill funktioniert, und die sind laut bonusbedingungen nicht möglich. Mastercard und Visacard hab ich nicht, und kann ich zurzeit wegen CoronaVirus nicht beantragen die Banken sind nur für wichtige Sachen offen verständlicherweise. Und jetzt kann ich quasi das Geld nicht auszahlen lassen. Oder wie?
Dear Patrick,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do so, please could you provide more details regarding your previous withdrawal? Have you accumulated those winnings with a bonus play too? Which payment method you have used? I hope we will be able to help you to receive your funds as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Patrick,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do so, please could you provide more details regarding your previous withdrawal? Have you accumulated those winnings with a bonus play too? Which payment method you have used? I hope we will be able to help you to receive your funds as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
No, I can assure you that I paid special attention to which games are allowed and which are not. I have written an email to the support team and hope that there will be a friendly response. 1500 is a lot of money for me, especially considering that I am going to lose my job today or tomorrow because of the virus. In principle I only use paysafe or neteller.
Nein ich kann Ihnen versichern das ich extra darauf geschaut habe, welche Spiele erlaubt sind und welche nicht. Ich habe dem Supportteam eine Email geschrieben, und hoffe das es ein entgegenkommen gibt. 1500 sind viel Geld für mich, vorallem wenn man bedenkt das ich heute oder morgen wegen dem Virus meinen Job verliere. Ich verwende prinzipiell nur paysafe oder neteller.
Thank you very much Patrick for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much Patrick for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
So today I was told to open a bitcoin account. I am not a big fan of bitcoin because I don't check how it works at all. I once created an account and am curious what will happen now. I honestly find it sad that you are not even able to make a bank transfer. You offer rapid transfer - which is not possible because it is done through Skrill, and the bonus conditions do not allow that. I have already had a payout made in the sister casini universal slots and I imagine that they have the same conditions as with 4king slots. At least there are the same chat names as in the sister casino. And I now imagine that I had to pay in the universal slots over 3500 euros and have an account with a bonus of only 1500 euros paid out. I was told that I can deposit with neteller and then it goes through neteller. I asked you and she said it was a normal deposit. no bonus. But no matter, I'm curious to see what comes out of it. I see now that I won't get the money - I feel terrible
So heute hat man mich darauf verwiesen ein bitcoin-konto zu eröffnen.Ich bin kein grosser fan von bitcoin ,weil ich das überhaupt nicht checke wie das vonhanden geht. Ich habe mir mal ein konto erstellt und bin gespannt was sich jetzt tun wird. Ich finde es ehrlich gesagt traurig das man nicht mal in der lage ist,eine banküberweisung durchzuführen. Man bietet Rapid-transfer an-was aber nicht geht,weil es über Skrill gemacht wird,und das lassen die bonusbedingungen nicht zu. Ich habe auch schon eine auszahlung im schwestercasini Universalslots machen lassen ujd ich bilde mir ein das sie da die selben bedingungen haben ,wie bei 4kingsslots. Zumindest sind dort die selben chatname wie im schwestercasino. Und ich bilde mir jetzt ein im universalslots über 3500 euro gehabt zu ahben-und konto wegen bonus nur 1500 euro auszahlen lassen.Man sagte mir ,ich kann es mit neteller einzahlen und dann geht es über neteller.Ich habe sie darauf angesprochen,und sie meinten es war ein normale einzahlung.ohne bonus. aber egal,ich bin gespannt was da rauskommt.Ich sehe jetzt das ich nicht das geld bekommen werde-mir schwant fürchterliches
Hi Patrick,
Could you please forward the conversations with the casino regarding the issue to my email address (peter.m@casino.guru) or upload the screenshots here? I don't understand why it matters if you played with a bonus or not. If you finished the wagering and the money was credited to your balance (it became real money), you should be able to make a withdrawal using any available payment method. On the other hand, if you must have a Visa or Mastercard, there are simple options to open a bank account online and free of charge (e.g. Revolut, etc.). You will receive a card and you could use it as a payment method. However I would double check with the casino if it would be OK.
Hi Patrick,
Could you please forward the conversations with the casino regarding the issue to my email address (peter.m@casino.guru) or upload the screenshots here? I don't understand why it matters if you played with a bonus or not. If you finished the wagering and the money was credited to your balance (it became real money), you should be able to make a withdrawal using any available payment method. On the other hand, if you must have a Visa or Mastercard, there are simple options to open a bank account online and free of charge (e.g. Revolut, etc.). You will receive a card and you could use it as a payment method. However I would double check with the casino if it would be OK.
Dear Patrick,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.
Dear Patrick,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.
Got back in touch with the chat from the casino yesterday. Asked why the 1500 euros are still not done. They said that I can only use bitcoin. I would have to use the chat for 2 hours to see through coinbase. Now you have paid a trial fee of 25 euros on itcoin. Now the other 1475 euros should follow on bitcoin. I don't understand why you can't deposit this into your account normally even though the bonus has been converted into real money. Especially since I also paid in with neteller. But according to the bonus conditions, this is not possible. I also asked about the. Email address but I didn't get it. Maybe you could ask for my email address for the casino is king.pacco76@gmx.at and account name is Viola1911. I will report again when the remaining 1475 euros have changed to bitcoins. Lg Patrick
Habe gestern wieder Kontakt aufgenommen mit dem Chat vom Casino. Gefragt warum die 1500 Euro noch immer nicht erledigt sind. Sie meinten es geht bei mir nur über bitcoin. Ich müsste mit Hilfe des chats 2 Stunden lang schauen das ich einen durchblick bekomme bei coinbase. Jetzt hat man zur Probe 25 Euro auf itcoin bezahlt. Jetzt sollten die anderen 1475 Euro auf bitcoin folgen. Warum man das nicht normal aufs Konto einzahlen kann obwohl der Bonus in echtgeld umgewandelt worden ist, verstehe ich nicht. Vorallem da ich auch mit neteller einbezahlt habe. Aber laut bonus Bedingungen ist das nicht möglich. Ich habe auch gefragt wegen der. Email Adresse aber die bekam ich nicht. Eventuell könnten sie selbst mal nachfragen meine Emailadresse für das Kasino ist king.pacco76@gmx.at und account name ist Viola1911. Ich werde mich nochmals melden wenn die restlichen 1475 Euro in bitcoins gewechselt sind. Lg patrick
Hi Patrick,
What do you mean by: you asked about email address, but you didn't get it? If you want to contact the casino by email, there is a contact form (https://www.4kingslots.com/en/info/contact-us). I looked at the casino's Bonus T&Cs but there are no exclusions when it comes to withdrawing winnings from bonuses. The only limitation could be that some payment methods might not be available in all countries. Please let me know if you received your winnings.
Hi Patrick,
What do you mean by: you asked about email address, but you didn't get it? If you want to contact the casino by email, there is a contact form (https://www.4kingslots.com/en/info/contact-us). I looked at the casino's Bonus T&Cs but there are no exclusions when it comes to withdrawing winnings from bonuses. The only limitation could be that some payment methods might not be available in all countries. Please let me know if you received your winnings.
yes, I will definitely do yesterday, coinbase 975 euros migrated to bitcoin. Today or tomorrow the remaining 500 euros should be converted to bitcoin
ja werde ich auf jedenfall machen gestern sind auf coinbase 975 euro auf bitcoin gewandert.heute oder morgen sollten die restlichen 500 euro zu bitcoin umgewandelt werden
All money was transferred via bitcoin - the whole thing is questionable, however, that it is not paid out on neteller or bank transfer
Ganze geld wurde per bitcoin überwiesen-fraglich ist das ganze aber trotzdem das nicht auf neteller oder banküberweisung ausbezahlt wird
Hi Patrick,
It's nice to hear you received your winnings. I agree the payment rules in the casino seem to be a little bit strange. However, the most important thing is that you received your winnings. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
Hi Patrick,
It's nice to hear you received your winnings. I agree the payment rules in the casino seem to be a little bit strange. However, the most important thing is that you received your winnings. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
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