HomeComplaints4Kasino Casino - Player's winnings have been confiscated.

4Kasino Casino - Player's winnings have been confiscated.

Amount: 4,000 R$

4Kasino Casino
Submitted: 15 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

3d 6h 30m 51s

Case summary

The player from Brazil won 4000 at 4Kasino but faced multiple delays in document verification, eventually receiving approval on 01/13/25. However, on 01/15/25, the casino confiscated the winnings, claiming a violation of identity verification, and only returned 35.00 to the player's balance.

Public
Public
Translation

Good morning!! I won 4000 at this Casino 4Kasino but it took days for them to refuse my documents and in the end, they accepted them on 01/13/25. However, today, 01/15/25, they took all the money claiming I did something wrong, like my identity, which had already been verified. They returned only 35.00 to my balance. They accused me of something I didn't do!! I'm just someone who plays, and you have no idea how angry I am with this Casino. I'm inconvenienced because I already had plans for the money...

Automatic translation:
Public
Public

Dear Rocasino77,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the email you received from the casino after your winnings were confiscated? My email address is veronika.f@casino.guru. Alternatively, you may post screenshots here.

Could you kindly specify if you accumulated your winnings with or without a bonus?

What types of games did you play (e.g. slots, live casino games, sports betting)?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Sensitive attachment
Sensitive attachment
Translation

here is the print and my winnings on 11/01/25 without any violation on my part, i did not use vpn i did not falsify any documents, i am verified now and i deposited to win then they gave me a bonus i complied and i used the balance to reach more than 4,000, but i used it and decided to take the 4,000. after the very complicated verification they withdrew the balance and returned only the 35.

Automatic translation:
Public
Public

Thank you for your emails and your reply.

Could you please specify what bonus did you activate and play with? Kindly send me a link or a screenshot of the bonus along with its Terms and Conditions.

Sensitive attachment
Sensitive attachment
Translation

I activated a welcome bonus at the Casino, I hit the full roll, I managed to make the amount then they credited the amount I won which was about 380 around, so I took the amount won and started playing other games because with bonuses only the games they choose, playing games of my preference because the bonus had already been released, I managed to reach more than 4,000.I looked up the terms on the platform, another thing if there is something wrong why deceive the person so many days for withdrawal !!! Just say you were going to cancel at the beginning. It's fraud to avoid paying. I spoke to support several times and they didn't say anything about an error, just that I had to wait. After they took the money they told me to look at the email, and that it was unrecoverable, they said you can't go back, where did you see the deposit you put there can't go back either because there's no withdrawal either. If you look, they accuse you of document fraud and IP changes. I've never done any of these things, so much so that the documents were approved, I don't know how to use this IP fraud, in fact I've never had a similar problem, I've been playing for years on several platforms. In fact they confiscate it because the person gets high values, that's it.

Automatic translation:

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news