The player's withdrawal is delayed for over a month. The complaint was closed as unresolved as the casino has no reaction policy.
4 Crowns Casino - The player's withdrawal is delayed.
Black points: 97
Amount: €450
4 Crowns Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good evening, on February 26th, 2022 I applied for a payout of €450. On February 28th, 2022 I received a confirmation by email with the information that the processing will take 7-21 days. After the extremely long processing time, nothing happened, no money received and no message. So I inquired and got the feedback that it would take a little longer and that I should be patient. After another week I asked again and was put off again.
For this reason, I hereby officially file a complaint and ask for your help and information on how to get my profit.
Many thanks in advance and best regards
Philmon B******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Hello Philmon,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4 Crown Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?
When was the last time the casino responded to you and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
Thank you for the quick response and for taking care of my incident.
This is the first payment.
Although I haven't submitted any documents, my profile says my account is verified. Possibly through my transfers from my account. Have repeatedly offered to submit all required documents, the casino has not requested.
With the deposit I used a bonus and made the required 50x wagering before requesting a withdrawal.
On March 31st, 2022 I received the last message by email with the renewed request to continue to be patient.
I hope I have answered your questions completely, if anything else is required, please write to me.
Thank you again and have a nice evening.
Philmon
Automatic translation:
Public
Public
2 years ago
Dear Philmon,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
