HomeComplaints4 Crowns Casino - The player's withdrawal is delayed.

4 Crowns Casino - The player's withdrawal is delayed.

Black points: 98

Amount: £380

4 Crowns Casino
Safety Index:Very low
Submitted: 16 Mar 2022 | Unresolved : 21 Mar 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for over a month. The complaint was closed as unresolved as the casino has no reaction policy.

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2 years ago

I deposited on the 7th Feb. Played through the wagering requirements. Withdrew on the same day after checking the site for time frames, the site sais 24 to 48 hours. After completing the withdrawal I received an email stating it will be paid in 7 to 21 business days. Here I am at 27 business days and still no payout

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2 years ago

Hello Lyndseyf1977,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4 Crowns Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request in the casino? Is your account already verified? Did you use any bonus to accumulate your current winnings?


Looking forward to your answer.

Regards,

Nick

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2 years ago

Hi


Yea it's my first withdrawal. My account is fully verified. I did have a bonus but I played it through fully.


I have messaged on chat a few times about it and just keep getting told to wait and it will be sorted when it's sorted.

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2 years ago

Dear Lyndseyf1977,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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