HomeComplaints4 Crowns Casino - The player's withdrawal is delayed.

4 Crowns Casino - The player's withdrawal is delayed.

Amount: A$300

4 Crowns Casino
Safety Index:Very low
Submitted: 02 Jan 2022 | Case closed : 27 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for over a month. The complaint was rejected as the player stopped responding.

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2 years ago

My withdrawal has been "awaiting" since 16th November. All correspondence is met with be patient. I have emailed them nearly every day since 21 business day elapsed.

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2 years ago

Hello Dawnabe,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with 4 Crowns Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you finish your verification process? Did you use any bonus to accumulate your current balance?

When was the last time the casino responded to you and what did they say?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

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2 years ago

Dear Dawnabe,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

Regards,

Nick

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2 years ago

I will respond tomorrow l. I work away from home with limited Wi-Fi. I am currently waiting to board my flight home.

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2 years ago

Hello Dawnabe,

Will be waiting for your answer. Please get back to us as soon as you can.

Regards

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2 years ago

Dear Dawnabe,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

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2 years ago

The complaint will be now rejected for the above mentioned reason.

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