The player's dissatisfied with a casino game as he claims that it is not working for months. The complaint was closed as unresolved as the casino has no reaction policy.
4 Crowns Casino - The player's dissatisfied with a casino game.
Black points: 69
Amount: €300
4 Crowns Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
4 Crowns Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Reactoonz slot has been stuck for months when I hit the bonus game
Automatic translation:
Public
Public
2 years ago
Hello reneeckert33,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4Crowns Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise what is the complaint € amount based on? Why don't you simply play a different game or in a different casino if this specific one is not working?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
I could play somewhere else, that's right. However, I don't see that I'm putting in money, the slot hangs up while the bonus game was being played and since then I've had a frozen slot throughout
Automatic translation:
Public
Public
2 years ago
Dear reneeckert33,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
