HomeComplaints4 Crowns Casino - Player's withdrawal is delayed for over a month.

4 Crowns Casino - Player's withdrawal is delayed for over a month.

Amount: £320

4 Crowns Casino
Safety Index:Very low
Submitted: 20 Sep 2023 | Case closed : 04 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the United Kingdom had been waiting for a withdrawal for over a month. He alleged that multiple casinos, all with the same support team, were holding back payments. Upon receiving the complaint, we attempted to reach out to the player for additional information and extended the response time by 7 days. However, due to the player's lack of response to our messages and questions, we were unable to further investigate the issue. As a result, the complaint had been rejected.

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1 year ago

This is 1st time were casino over 25working days not pay me nothing all casino like 24bet1 winner spicyjackpot goldenlion goldenfaraon bigwins chilli777 superb spindeluxe haw the same suport team huch one not pay if pay the you must lose loads more soo this casino no point play eny way not take the win

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1 year ago

Dear zygarowskiadam2, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

Could you please forward a screenshot of your withdrawal request to veronika.l@casino.guru?  

Thank you in advance for your cooperation and reply. 

Best regards, 

Veronika

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1 year ago

Dear zygarowskiadam2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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