The player from Germany has been waiting for his withdrawal for more than 3 weeks. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
4 Crowns Casino - Player’s withdrawal has been delayed.
Black points: 44
Amount: €200.01
4 Crowns Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
4 Crowns Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello everybody. I ordered a payment of EUR 200.01 on May 2nd, 2021. I then received an email directly from 4Crown Casino that it would take 7-21 working days to process my withdrawal. Today is day 23! And my payout is still "in progress" !!! I used 4Crown's chat service several times .. I was ALWAYS put off and asked for patience! Since my account is already fully verified, I DO NOT understand why my withdrawal is taking so EXTREMELY long to process !! I haven't got my money until TODAY !!! So guys, FINGERS AWAY from 4CROWN !!!!!!!!
Automatic translation:
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3 years ago
Dear Orhan,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Hello Kristina,
Thank you for taking my complaint into account.
To your question:
Have you ever made a successful withdrawal?
=> NO. At 4Crown Casino I have not yet commissioned a payout. It's my 1st payout!
Did you collect your winnings with or without an active bonus?
=> I collected my winnings WITHOUT an active bonus.
I'm looking forward to your response.
Greetings,
Orhan
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3 years ago
Thank you very much Orhan for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hi Orhan,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite 4 Crowns Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Translation
Hi Peter,
Thank you very much for taking care of my concerns.
I want 4Crown to give me my money, which I am 100% entitled to!
Please put 4Crowns under pressure so that I get my money as soon as possible. I've been waiting for my money since May 2nd, 2021!
If 4Crowns does NOT come to an early solution, then I will take legal action against 4Crowns. I have enough evidence too!
I look forward to your positive feedback!
Best regards,
Orhan
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3 years ago
Hi Orhan, you are welcome, we really need a reply from the casino to continue with the investigation. We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Hi Orhan,
I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. I recommend you read a review of each casino before you start playing in the future. I wish I could be of more help.
Best regards,
Peter
