The player from Germany has requested a withdrawal more than six weeks ago. Unfortunately, it has been pending since. The complaint was closed as resolved after the player received his winnings.
4 Crowns Casino - Player’s withdrawal has been delayed.
Amount: €1,000
4 Crowns Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Hello
I requested a payout on April 2nd, 2021. Amount 1000 €.
today, on May 18th, 2021 the status is still "in progress".
I already have on 2.3. had requested a payment in this amount, this was also transferred after 21 working days.
that's why I waited for the 21 days this time too. After that I wrote to the casino 3-4 times, they just kept telling me that they would send a reminder to the finance department, but nothing happened.
meanwhile it is over 30 working days that I am waiting for my money.
I didn't play a bonus, I followed the rules for playing exactly.
Please help
Automatic translation:
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2 years ago
Dear mymoon84,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand it correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Which payment method you have opted for?
Since your previous withdrawal, https://casino.guru/4-crowns-casino-player-s-dissatisfied-with-the-withdrawal took also one month, I assume that your account has been fully verified and KYC is not an issue.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello,
yes the processing is still pending.
I have not activated a bonus, have deposited and played without a bonus.
The withdrawal method is the same as when making a deposit and also the same as when making the last withdrawal
Automatic translation:
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2 years ago
Thank you very much, mymoon84, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello mymoon84I, from now on, I'll be assisting you in your case. Now I would like to ask 4 Crowns Casino to join us and help us resolve the player's issue.
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2 years ago
Translation
Hello, is there already a reactionary from the casino?
Automatic translation:
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2 years ago
Unfortunately, not. However we will be keep trying to contact them but please also note, if they remain non-responsive, we will be forced to close the complaint as unresolved which will then negatively affects the casino's rating.
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2 years ago
Translation
Hello,
I have seen that the status has changed to "accepted" since Wednesday and now to "Completed - set by provider".
this usually means that the transfer has been commissioned.
But I haven't received any money yet.
Automatic translation:
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