The player from Germany had been waiting for his winnings since October 2023. His payout was cancelled in January, and despite resubmitting it, he kept receiving the same responses from live chat about potential delays, and support was unresponsive through email or phone. He had previously been able to withdraw smaller amounts without issue, but had been facing difficulties since winning a larger sum. He played with a bonus and had reported the issue to the licensing authority. We had to close his complaint as 'unresolved' due to the casino's 'No Reaction Policy' to our attempts to mediate. This unresolved complaint negatively impacted the casino's overall rating.
4 Crowns Casino - Player’s withdrawal has been delayed for months.
Black points: 205
Amount: €950
4 Crowns Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 month ago
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1 month ago
Translation
So, I have been waiting since October 23, 2023, for my winnings. The payout was cancelled in January, and I resubmitted it. Yet, as always, I get the same responses from live chat that they are sorry and there may be delays in the process. But 5 months is quite a long time. The support is unreachable via email or phone number.
Automatic translation:
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1 month ago
Dear Chaser361,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please explain if your winnings were accumulated with the help of bonus money?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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1 month ago
Translation
I've often had money paid out at this casino before, but it was always just sums of around €300-€500, all without any problems. Only when I won that big did I get any further response from the casino via e-mail and telephone not available and always the same in live chat it can be a little delayed lol well 5 months is already a snail's pace and yes I played with a bonus.
I have now contacted the licensing authority in Cuarakau and reported it. I also tried in vain to contact all the game manufacturers, but there was no response from them either.
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1 month ago
Dear Chaser361,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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