The player from Germany has requested a withdrawal almost one year prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
4 Crowns Casino - Player’s withdrawal has been delayed.
Black points: 236
Amount: €1,260
4 Crowns Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
4 Crowns Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Last year I visited the online casino 4-Crowns as a new customer and made 2 deposits to receive the bonus.
As a result, I managed to implement this bonus so that after about 2 weeks I was able to make a payout of €1,260.
After about 14 days, I contacted the casino employee via chat and asked why my requested withdrawal had not yet been made. He spoke of the fact that a detailed examination is required and that it takes at least 21 days for a payment to take place.
This little game was repeated about every 14 days and I was put off and stalled from time to time. On Sept. 12, 2022, my requested withdrawal of €1260 was automatically canceled and the amount was re-credited to my casino player account.
I am now requesting another withdrawal of €1,000 on October 28th, 2022 in the hope that it will work faster this time. Unfortunately, I was disappointed again and I got the following statement via the live chat:
I have two questions: 1. why is my e
Payout of €1,260 on 09/12/2022
been canceled automatically.
2. How long will my current payout take?
from October 28th, 2022. I hope this turns out to be the case
won't drag on as long as that
first (about 9 months and then again
is automatically aborted!!!) That can
but no normal person can understand it anymore.
Why is that so? Such behavior is only at
You . At any other online casino
the payouts go smoothly through the
Stage and I have no later than 3 days
my money in my account.
Jules
Hello and welcome to our live chat!
Please let me check your account.
To the first question: according to our general
Terms and Conditions introduces the fraud and
Risk team from 4crownscasino occasionally
automatic and manual checks
of all transactions. As risky
classified transactions can be used for a
Suspended for a period of up to 90 days
will. If you think your
Transaction flagged incorrectly
was, you can make a new payout
Submit. Thank you for your
understanding of any
Unpleasantries. We apologize
for these unexpected delays and
thank you for your understanding.
Regarding the second question: Your withdrawal request has
the status Waiting . Still being processed.
Once a withdrawal is requested,
checks the responsible department in the
In general, your gaming, financial and
account history. This may vary
Withdrawal amount and volume that mean
09.11.22, 13:25 4 Crowns Online Casino €6000 Welcome Bonus! | 4crownscasino
https://www.4crownscasino.com/en/ 2/2
Colleagues need to check, some working days
last as all payouts one
be subjected to thorough scrutiny. Of the
whole process can be about 7-21
Working days last as you in your
received confirmation email. That is
an approximate time frame, of course
can be earlier. Once the bank transfer
issued, it may take a few days
until she arrives.
Lothar Frank
Well, first of all, I don't have any of yours yet
Received confirmation email.
And 2. I'm starting to feel fooled,
or how do you see that when you look at my
place would be. So what can I do about that
speed up payout. Can you give me
help there?
Jules
Once our departments with the entire
Verification finished, you will be emailed
notified.
Automatic translation:
Public
Public
2 years ago
Dear lothar1954,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
Sensitive attachment
Sensitive attachment
2 years ago
Translation
I tried to send the screenshot to the link provided. In response I got the following:
Undelivered Mail Returned to Sender
Automatic translation:
Public
Public
2 years ago
Dear lothar1954,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
