The player from Portugal has requested a withdrawal four months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
4 Crowns Casino - Player’s withdrawal has been delayed.
Black points: 305
Amount: €1,800
4 Crowns Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Good night
I would like to know why my withdrawal amount has not been made yet.
I make a withdrawal amount 1800€
I already placed the order in March.
I don't understand why the delay.
I would like to be clarified.
I'm waiting for an answer.
Thank you
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1 year ago
Dear helderlima07,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost four months is abnormally long time.
Nevertheless, I hope that you will receive your winnings eventually. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Good afternoon
Yes it is my first withdrawal at this casino.
I await reply
Thanks
Edited
Automatic translation:
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1 year ago
Translation
Good afternoon
I already have another amount to request a withdrawal, but I can't because the other amount has not yet been paid.
Thanks
Automatic translation:
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1 year ago
Dear helderlima07,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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