The player from Italy has requested a withdrawal more than one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
4 Crowns Casino - Player’s withdrawal has been delayed.
Black points: 187
Amount: €1,200
4 Crowns Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi, I requested a withdrawal of 1200 euros on 11 May, to date, 18 June I have not yet received my withdrawal, the reason they give me in chat is the same as I have read in the various complaints or that there is an intense volume of requests ,can you help me please?
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2 years ago
Dear tommybau,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hi petronella their motivation is always the same or that an external department must examine my position so that they can proceed with the crediting of the sum, the times are long and it does not depend on them.
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Sensitive attachment
Sensitive attachment
2 years ago
Translation
Hi petronella I am attaching the conversation I had with 4crowns casino
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2 years ago
Dear tommybau,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
