4 Crowns Casino - Player’s withdrawal has been delayed.

Been waiting for my withdrawal to be processed since 24th February 2022. Customer service just say sorry for the delay rest assured it will be processed asap.

Dear Stephen,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela

Thank you for responding.

Yes, the withdrawal status is set to Awaiting and has been like that since I requested the withdrawal on the 24th February.

I have spoken to the live support multiple times and kept getting told it can take up to 21 business days to process all required checks. This number of days has now passed and I just get a message saying they apologise for the delay but I don’t get any other reasoning to why it hasn’t been processed. I have request for a direct contact to the payments team and they were not able to give me that.

I wish I had seen the reviews of this casino before joining!

Hope you are able to help.

Thank you.

Dear Stephen,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.