4 Crowns Casino - Player’s withdrawal has been delayed.

Hi

I made a few deposits in Feb, received bonus spins, played through the required wagers then withdrew £215.

The casino then said it would take up to 21business days.

Withdrawal was made 18/2/22 so we are now past the 21 business days.

I have asked them for a reason why there is such a delay however they will not advise what the issue is.

I fear this may be a scam casino to be honest.

Dear Nicola,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, yes my account has been verified on 18/2/22.

This was my first withdrawal using this site.

I have spoken to them again via live chat this afternoon & they just say that there’s a delay as they have a big work load. They won’t tell me what the issue is, just keep telling me to be patient.

Thanks

Dear Nicola,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.