HomeComplaints4 Crowns Casino - Player’s withdrawal has been delayed.

4 Crowns Casino - Player’s withdrawal has been delayed.

Black points: 197

Amount: £1,000

4 Crowns Casino
Safety Index:Very low
Submitted: 15 Feb 2022 | Unresolved : 17 Feb 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from United Kingdom has requested withdrawal more than a month ago. It has been pending since. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

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2 years ago

Withdrawal of £1000 on 8th january 2022, its now 15th february & Withdrawal still hasnt come. Was told 7-21 business days till processed & now 27 business days.

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2 years ago

Dear Philip,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.


Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago

Hi

Its just with my account, payment says awaiting. When i speak in chat to them they just say be patient.


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2 years ago

Dear Phil2639,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/4-crowns-casino-review#tab=js-tab-reputation. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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