4 Crowns Casino - Player’s withdrawal has been delayed.

I tried to withdraw £1250 on 10th September 2021 but my withdrawal is still pending. I have made several deposits of up to £50 at a time. I have contacted them multiple times and keep getting messages asking me to be patient. It’s getting close to 2 months now. I have met all wagering requirements and my account is verified. I had actually won close to £2000 but withdrew £1250 and played with the rest. I have absolutely no confidence in them sending my winnings. Any help you can give would be greatly appreciated.

Dear Quinn67,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you made any successful withdrawals before? Which method to withdraw your winnings you have opted for?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

This was my first withdrawal. I tried to withdraw via bank transfer. I have mostly contacted them through their instant messenger feature. Thanks

Thank you very much Quinn67 for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Quinn67,

I have reviewed your case and understand the situation. I will try to contact the casino to see if I can help.

I would like to invite 4 Crowns Casino to the conversation to participate in the resolution of this complaint.

We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hello Quinn67,

I have tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating. I wish I could be of more help.

Best regards,

Adam