The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
4 Crowns Casino - Player’s withdrawal has been delayed.
Black points: 193
Amount: €1,700
4 Crowns Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
Casino doesn't pay out, first it says 7-21 days, then 7-21 working days. We are sorry, we apologize, we have too many payment payments to process. Therefore, delays can occur and you are always put off with copied texts. The first payout of a few € was paid out directly, the casino makes this aware to lure you. After that, the money won't come.
I am a VIP player that is deliberately ignored here! 21 working days are far exceeded !!
I always play cash with no bonus or the like !!
Automatic translation:
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3 years ago
Dear Elmarriko,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hello Petronela,
The payment was made on 08/25/2021. All checks / verifications were completed on the last payout. I make my deposits with Giropay and this account is also stored there as a payout account.
As already said, the small payment was completed after 2 weeks without any problems and was received in my account. The payment of € 1700, however, does not. The payout was made over 4 weeks ago. So I've been waiting longer than >> 21 working days << !!
LG
Automatic translation:
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3 years ago
Thank you very much, Elmarriko, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hi Elmarriko,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite 4 Crowns Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Hi Elmarriko,
I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this one. I wish I could be of more help.
Best regards,
Peter
