4 Crowns Casino - Player’s withdrawal has been delayed.

Withdrawal requested 01/06

withdrawal updated as accepted 13/07

been told will need to wait for completed status - now been waiting well over a month

casino does not communicate any delays, they selectively reply to emails, live chat are like a personality roulette you can speak to the same people but some days they are extremely rude other days extremely helpful

I just want my payout

Dear Carly,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Was your account verified before you requested your withdrawal?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Good morning, this is 1st withdrawal, my account is fully verified and numerous live chat operators have confirmed that checks are all complete and ok and payment is just waiting to reach my account ... that was 4 days ago

Thank you very much Carly for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

This has now been resolved and I have received my payment thanks

Hello Carly,

I'm glad that the issue has been resolved after a month of waiting. I will be now closing the complaint as resolved as your money arrived. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru