4 Crowns Casino - Player’s prolonged withdrawal delay.

Hi

I have played this site for a few months, never winning but then I had a good run. I won £2800 so, I withdrew £2500 and played with the remainder. After the required 21 working days I contacted the sites 24 hour customer services to enquire when I would be paid out as I had not had the confirmation email and on my account it just said 'active'. All they would say was that they would send an email and that checks on payments can take a while. I've never had to wait 21 working days before and wondered what checks could possibly take that long before they pay out. Because I was getting very frustrated, I contacted them a couple of times a week but after 8 weeks I new I wasn't getting paid out, but I kept trying!

Several times I asked them how I could make a complaint but they had no idea. They had no way of contacting a manager or anyone in authority (so they informed me) and an email is all they could do. I had emailed them several times over the three and a half months I was waiting and never got a reply.

I did find out that these people are like renting office space. They answer queries as best they can but are not actually part of the company. After 3 months I gave up as they were not going to pay me out. I did email them several times to say that if they were not going to pay out then I wanted all my deposit money back as I am sure it was much more than £2500. Again, no reply. and I ended up cancelling the withdrawal, spending the money as quickly as possible on slots and closing the account.

4 Crowns is definitely a sister site to Ares, and I have played them both but now I have closed all account on both of these and any associated sites

Hello dglampson,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4 Crowns Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear dglampson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there

Thank you for getting back to me.

I have been a member of and verified by 4Crowns casino for over a year, I can't get the exact date, sorry. My winnings were gained using a deposit bonus with a 45x playthrough I believe and I have never actually spoke to a member of 4Crowns casino, only a representative who monitor several sites. I know this as I was speaking to the same agent on 2 unconnected casinos simultaneously and when I asked them about this, they confirmed that they were a contracted company.

I hope this information helps, but please contact me again if needed.

Kind regards

Dee

Dear dglampson,

Thank you for your email. Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.