4 Crowns Casino - Player’s having difficulties withdrawing her winnings.

Hi, it’s been 17 days since I made a withdrawal request with 4 crowns casino for 1700 pounds. I paid with a bonus which I fully wagered and I have passed the KYC check too. I’ve withdrew from this casino lots of times but this time seems to be taking a little longer for anyone to respond to me about it. 17 days waiting for money I won is abit extreme I know we are in a pandemic but I’ve been paid out earlier than this with them before even in the pandemic. I didn’t want to make a complaint but I’ve emailed them since Thursday and haven’t had a reply so I thought you could help. I do like the casino and the games it’s a shame there withdrawal method is very slow. Just to inform you my withdrawal hasn’t even been approved yet it’s still says awaiting user request this means hasn’t been accepted.

thanks

laura

Dear Laura,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I apologize, but this is your fourth complaint about delayed withdrawal at this casino. In all previous cases, it was always only a matter of time before you received your payment. For this reason, I would recommend you waiting for a few more business days.

If there is no development within one week, we will intervene. In the meantime, please keep us updated and let us know if there is anything new.

Thank you for understanding.

Best regards,

Kristina

It’s has been 21 days now. There time frame is 7 to 21 days. I’ve sent various emails to my VIP manager Alex which he has only responded once. Still says awaiting user request which means it hasn’t even been accepted or approved. That money I won and having to wait this long to receive it is wrong. The time frame has expired now so god knows what’s going on and the staff on the chat are rude and close the chat. Can you help please.

Thank you very much Laura for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Laura,

I’m sorry to hear that your withdrawal has been delayed. I’ll do my best to resolve the issue as soon as possible.

I would like to invite 4 Crowns Casino to participate in the resolution of this complaint and to inform us of the status of Laura’s withdrawal request.

Thankyou let’s see if they respond to you x

I’ve been sending emails to 4 crowns since 18/03/2021 I’ve sent about 12 emails and no one is responding to any of them.

We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Still no money and remains on awaiting user request status!

Into week 5 now and still on awaiting status hasn’t even been processed requested my withdrawal on the 4th of March we are now on 6th of April. I’ve emailed and emailed them and I’m getting know where. All I get is it will be processed soon please be patient I think I’ve been patient waiting 5 weeks don’t you agree?

this is the images of my withdrawal that’s still on a awaiting status x

Dear Laura,

Unfortunately, since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

We've reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Still awaiting user request still not been processed we are into week 6 now they give a time frame of 7 to 21 days well passed that now. I’m thinking I’m never going to get this money what a shocking withdrawal process, and to top it off i have had various withdrawals from these too, why does this one have to take so long. I’m well and truly annoyed and fed up with emailing them and getting no where responses saying please be patient, your withdrawal is still being checked via the financial team 6 weeks later!

Thank you, Laura, for the update. Unfortunately, all our efforts to contact the casino have so far been unsuccessful. We have not received any response.

Shocking how this casino hasn’t even replied my withdrawal still on the awaiting status 30 days later and I got told their time frame was 7 to 21 days honestly is there anyway of me taking this further? Because this isn’t right all I keep getting is be patient, I think I’ve been patient enough now!!!!!

Dear Laura,

Unfortunately, there’s no news. The casino is apparently refusing to discuss the issue and we were left alone in our attempt to resolve it.

I’m extending the timer by another 7 days. Please let us know if there are any updates on this matter, but kindly note that in case the casino does not reply to your complaint or the issue is not resolved by the time the timer expires, we will have to close this complaint as ‘unresolved’.

Still no money my winnings are still under the AWAITING status. Boils my blood why they won’t give a straight answer why it’s taking so long and are too chicken to even reply on here, I am really annoyed and upset I’ve won that money I’m having to constantly email and chase my winnings every day and I get no where too, gets replies saying please be patient it’s exceeded their time frame they have given so by rights there breaking there own terms and conditions! I’m fed up!!!!!

Dear Laura,

Unfortunately, since we still haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

In addition, this was your fourth complaint about payment issues in 4 Crowns Casino, therefore, I would strongly advise you to restrain from playing in this casino, and choose a casino with at least a very good reputation. Here you can check our list of recommended casinos.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.