HomeComplaints3777Win Casino - Player is experiencing difficulties with her withdrawal.

3777Win Casino - Player is experiencing difficulties with her withdrawal.

Amount: 350 R$

3777Win Casino
Safety Index:Below average
Submitted: 16 Oct 2023 | Case closed : 06 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil had been waiting for several weeks for her withdrawal. Despite having complied with all procedures and attempted to contact the support team, the funds had not been processed and the support team had not responded. The player had confirmed that she had passed the KYC verification and had used both her deposit and bonus funds to accumulate her winnings. However, the player had failed to respond to further inquiries from us, leading to an inability to investigate the matter further. As a result, the complaint was rejected.

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1 year ago
Translation

I did everything correctly, including making a deposit and playing with the deposited money. However, when I tried to withdraw my profits, they still haven't appeared in my account and the support team isn't responding to my messages.

Automatic translation:
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1 year ago

Dear flaviapereira563, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

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1 year ago
Translation

There on the platform it appears that my withdrawal was successful, but it didn't go into my account, I played with the money I deposited and I also played with bonuses, both together, I was approved at kyc, but it didn't help but it still hasn't gone down...

I did everything right, even the bank account is fine, but it didn't go into my account.

Edited
Automatic translation:
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1 year ago

Could you please specify when exactly you requested your winnings to be paid out? Could you please specify what the status of your withdrawal request is? Is it approved or pending?

You may also post the screenshot with your withdrawal history here.

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1 year ago

Dear flaviapereira563,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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