The player from Brazil had been waiting for several weeks for her withdrawal. Despite having complied with all procedures and attempted to contact the support team, the funds had not been processed and the support team had not responded. The player had confirmed that she had passed the KYC verification and had used both her deposit and bonus funds to accumulate her winnings. However, the player had failed to respond to further inquiries from us, leading to an inability to investigate the matter further. As a result, the complaint was rejected.