31bet Casino - Player unable to play and withdraw deposit due to technical issues.

I deposited 30 euros at this casino, but none of the games are working. I'm getting a gray screen instead. I explained my problem to customer service and followed their advice: clearing the cache and trying different devices. I've tried it on a computer, tablet, and phone. As a result, I tried to withdraw my 30 euros, but the transaction was cancelled. Since then, I have not been able to log into the casino at all.

Hello celinecel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 31bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you register into the casino? Did you try to request for a refund of your deposit since your account got closed? When was the last time the casino responded to you, did they explain the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Hello,

We want to clarify the details about the issue the user is addressing.

After thorough investigation, we can confirm that the account has never been subjected to any form of blocking or restriction until the user imposed the self exclusion limit which resulted in the automatic restriction from accessing the page to ensure compliance with responsible gambling guidelines.

Regarding the rejection of the withdrawal request, according to our terms and conditions, the certain amount should be wagered before the person is eligible for the withdrawal process.

Dear celinecel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.