31bet Casino - Player lost access to his account.

I had serious problem with this casino.I made an account and deposit 40 euro .All ok.After that I put accidentally 3 times wrong password and the blocked my account for 24 hours .I contact with live chat and email and told me to try in 24 hours.After 24 hours I change the password and when I try to access in my account I saw the same problem .They say that the new password is incorrect and they blocked my account again for 24 hours.This has 4 times on 4 days .I said constantly to give me my deposit back and the refused . I am pretty disappointed and frustrated about this casino .I am thinking to contact with mga

Dear antoniskok94,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Could you please explain when did you lose access to your account? Have you tried waiting longer than 24 hours before trying to reset your password? Could you please explain if the prompt to reset your password is sent to your email each time?

Thanks in advance for your reply.

Best regards,

Tomas

I had lost my access to the account Monday morning. I wait more than 24 hours to access and change password but all the times says that is incorrect.I sent to casino bro find me a solution but it’s all excuses

The email come in my inbox but when i change the password and make new they say that is incorrect

antoniskok94,

Could you please forward any relevant communication between you and the casino to my email at tomas@casino.guru? I'll await your reply.

All ok now

Dear antoniskok94,

Do I understand correctly you regained access to your casino account? Can we consider the issue resolved? Please let me know.

Dear antoniskok94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.