The player from India has requested several withdrawals more than one month ago. They have been processed but never reached the player. Casino didn't respond.
2699 Club Casino - Player’s withdrawals have been misplaced.
Black points: 454
Amount: 66,000 INR
2699 Club Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
2699 Club Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Dear SATTIBABU147,
Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for withdrawals for more than a month. Could you please advise if they were your first withdrawal attempts in this casino?
Have you received any tracking transaction number from the casino or any other proof that the money has been sent to you?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Thank you very much, SATTIBABU147, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello SATTIBABU147,
I looked at your complaint and will do my best to help you. I would like to invite 2699 Club Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
We would like to ask the 2699 Club Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Even if you submit all the evidence you want, we can not do justice and what to do next?sir
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2 years ago
Dear SATTIBABU147,
unfortunately, there is not much you can do because this Casino is not licensed.
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2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
