The player from Lebanon has requested a withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
24Slots Casino - Player’s withdrawal has been delayed.
Amount: 400 CHF
24Slots Casino
Safety Index:Very lowSafety Index
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2.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I made a withdrawal on 12/24/22 at 03:00, since then my withdrawal has been held and not processed for 4 working days. After long discussions with live support, I got banned from live support and now I have to sit there with no information, still waiting for my money. Since it is a crypto transfer, the question arises why does it take so long.
I was sent an email on December 25th, 2022 asking whether I would agree to the 8% fee, which I agreed to and I wrote back as such. since then there has been no information and in live support there was always the answer we have escalated it. Asap, it's being worked on in the ass.
Automatic translation:
Public
Public
1 year ago
Dear bobotmiljan,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
1 year ago
Hello bobotmiljan,
Have there been any developments since our last conversation, please?
