Hello Greyfairytayle and Peter,
Thank you for reaching us with this matter!
The system detected an IP match between the Player and another account with the username "Simon4192" which was registered prior to his.
A thorough investigation was carried out due to the signal from our system. It resulted in a lot more findings including but not limited to:
1. Both accounts were registered on the same date, with a few hours difference.
2. Both owners are of the same age
3. Both are from the same city.
4. Both share addresses which are very close to each other.
5. Both deposited with the same method.
6. Both play the same casino games.
7. Both use the same betting strategies.
This is just a part of the findings which led us to take the appropriate actions. All of this is of course covered by our terms and conditions as well, which the Player agreed to when registering with us:
https://24slots.com/pages/terms-and-conditions
3.10. The customer’s account must be registered on his/her own, personal, and correct, name and personal details. The customer must ensure that all data given at the registration stage is true, complete, and free from error. Registration is allowed only once per person, family, household address, email address, payment account number, site cookies, IP address, and shared computer, i.e. Public library or workplace and cannot share any of the aforementioned with a previously registered account. This therefore also means that the customer has to register personally. Furthermore, a customer can only have one account. Any other accounts which a customer opens with the company, or which are beneficially owned by the customer shall be considered duplicate accounts. 24slots shall close any duplicate account/s consequent to the identification of the main account. If 24slots closes a duplicate account all bonuses, free bets, and winnings acquired using that duplicate account will be void and forfeited. If the amount in the duplicate account does not cover the amount to be refunded to 24slots, 24slots shall seek to recover the loss incurred directly from any other of your accounts.
3.11. A duplicate account is considered as such in any case where the account IP address, Personal details, payment account number, and site cookies match with an already existing account with the company.
In conclusion the actions taken against this account are final and will not be subject to change as we have more than enough evidence to connect both accounts.
Kind regards,
24Slots Casino Team
Hello Greyfairytayle and Peter,
Thank you for reaching us with this matter!
The system detected an IP match between the Player and another account with the username "Simon4192" which was registered prior to his.
A thorough investigation was carried out due to the signal from our system. It resulted in a lot more findings including but not limited to:
1. Both accounts were registered on the same date, with a few hours difference.
2. Both owners are of the same age
3. Both are from the same city.
4. Both share addresses which are very close to each other.
5. Both deposited with the same method.
6. Both play the same casino games.
7. Both use the same betting strategies.
This is just a part of the findings which led us to take the appropriate actions. All of this is of course covered by our terms and conditions as well, which the Player agreed to when registering with us:
https://24slots.com/pages/terms-and-conditions
3.10. The customer’s account must be registered on his/her own, personal, and correct, name and personal details. The customer must ensure that all data given at the registration stage is true, complete, and free from error. Registration is allowed only once per person, family, household address, email address, payment account number, site cookies, IP address, and shared computer, i.e. Public library or workplace and cannot share any of the aforementioned with a previously registered account. This therefore also means that the customer has to register personally. Furthermore, a customer can only have one account. Any other accounts which a customer opens with the company, or which are beneficially owned by the customer shall be considered duplicate accounts. 24slots shall close any duplicate account/s consequent to the identification of the main account. If 24slots closes a duplicate account all bonuses, free bets, and winnings acquired using that duplicate account will be void and forfeited. If the amount in the duplicate account does not cover the amount to be refunded to 24slots, 24slots shall seek to recover the loss incurred directly from any other of your accounts.
3.11. A duplicate account is considered as such in any case where the account IP address, Personal details, payment account number, and site cookies match with an already existing account with the company.
In conclusion the actions taken against this account are final and will not be subject to change as we have more than enough evidence to connect both accounts.
Kind regards,
24Slots Casino Team