The player from Estonia is reporting an issue with 24slots casino regarding a delayed withdrawal which was expected to be confirmed within 48 hours. The complaint was resolved as the player received his payout.
24Slots Casino - Player is dealing with delayed withdrawal.
Amount: €500
24Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
8 months ago
24slots casino does not confirm my withdrawal I have been waiting since last Friday and they keep telling me that they can speed up my withdrawal they promised to confirm my withdrawal within 48 hours which has not been done so far how long do I have to wait
Public
Public
7 months ago
Hello hinnoraiko20,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24Slots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
7 months ago
Dear hinnoraiko20,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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