24M Casino - Player’s withdrawal has been voided.

They have just deducted €2205.96 from my account for no reason!!!

they say I did not act accordingly with the terms, they just sent general terms over, don’t even explain what I did wrong!!!

this is a complete fraud, they rarely respond and they just deduct your money if you win big.

DONT PLAY WITH 24mcasino it is a complete fraud

Dear Jochem,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been fully verified in the past? Have you accumulated your winnings with or without an active bonus? Have you withdrawn any funds from this casino previously?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi Petronella,

thanks for the reply.

fully verified: Yes

active bonus on account: NO

previous withdraws: yes, they have sent me about 3 times 500€ In the past

Thank you very much, Jochem, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jochem!

From now on, I will take care of your complaint. In order to proceed I'd like to invite representatives of 24M Casino into this complaint to help us resolve the withdrawal issue.

Hé Martin,

thanks for helping me.

sure let’s add the 24m representatives.

i am wondering if they are willing to solve this with us.

thanks!

We would like to ask 24M Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

They have now closed my account.

24mcasino never responded to my message’s only saying that I violated terms 9.11. ( no explanation whatsoever)

I have never violated the terms just played regular sport betting.

message for casinoguru members: DONT PLAY WITH 24mcasino they are FRAUD!!!

Dear jochem,

I am really sorry about your experience at this casino. Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way and further cementing it's reputation in the lower ranks of our website.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.