24M Casino - Player’s withdrawal has been delayed.

I deposited my own money without any bonus or free spins and managed to win £552 and I have since submitted my identification and they are yet to be verified and I have emailed but not heard anything back since

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you’ve requested a withdrawal and started the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey I have only been waiting to get verified for around 2 days now but iv read nothing but bad reviews about people struggling so iv had a bit of a panic after they are still yet to reply to my email or verify me, I really think they aren’t going to pay me out what do I do if they decide not

On 24mcasino you can’t request a withdraw until you have been verified I have give them proof of address a bank statement a debit card and passport photos all with correct details but seems to be nothing happening

I fully understand your frustration, Thomas. I will set the timer for additional 5 days and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thankyou so much I think this is truly a lesson learnt and won’t be going on anymore of the non GameStop sites

Let's stay positive and I'll check back with you on Tuesday.

they sent me this email but I have already cancelled the card and had replacement sent out after I deposited my money as I thought there website was a scam and they would freely take money surly this shouldn’t effect my payment

Thank you very much, Thomas, for your reply. Could you please advise if you've submitted the required documents?

Yes I have submitted all the required documents

Thank you very much, Thomas, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks for all your help up to now

Hello Thomas!

From now on, I will be taking care of your complaint. I would like to ask 24M Casino's representatives to join this conversation and get us any insight what is the issue.

We would like to ask 24M Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.