24M Casino - Player’s struggling to withdraw his winnings.

Never let me make withdrawal

Dear Kay,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Have you accumulated your winnings with or without an active bonus?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thanks for your prompt response. I have uploaded documents to be verified and messaged them but they didnt respond. If they cant pay my winning at least they should refund my deposit. I later went online to read reviews about them, all had fund issues with them and called them scammers. What I heard they always do is close your account and never return funds. They have never replied any of my messages. Pls read reviews elsewhere about them , you will understand them better. Many cheers

Thank you very much, Kay, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask 24M Casino to join us and help us resolve the player's issue.

We haven't receive any respond from the casino yet. Extending the timer by 7 days.

Not surprised cos they are scammers

Unfortunately, as you can see the casino did not respond to us at all. I'm really sorry that we were not able to help you but since the casino is non responsive, we will be forced to close the complaint as unresolved, which can negatively affect the casino's rating. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru