24M Casino - Player’s deposit has never been credited into her account.

Made 2 deposits of £50 but it never went into my account. It shows money went to Globan.

I have contacted casino they admitted they can see their was an issue and it would be refunded that was on the 30th November. I have since chased but no sign of money or further contact from them.

Dear Sam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting your payment provider.

However, the casino claims that your deposit has been refunded, and I would like to point out, that it can take a few days to receive the transaction.

Would you be so kind and forward me all the relevant communication between you and the casino? My email address kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina.

I have forwarded all communication to your email address. I have asked my bank and as the payment went out to GLOBAN they cannot do anything about it the payments went out.

If need be I will send a copy of proof that I have not received any payment in my bank account. Can you confirm when they said the deposit was returned please.

Kind Regards

Sam

Sam, thank you very much for your reply and emails. Please, forward me the bank statement to kristina.s@casino.guru so we can gather as much information as possible.

Hi.

I have just emailed you my bank statement that shows no payment has yet been returned to my account.

Kind Regards

Sam

Thank you very much Sam for your cooperation so far. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Sam.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Sam.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

Casino.Guru

jozef.k@casino.guru