HomeComplaints24M Casino - Player is suggesting that his country should have been listed between restricted ones.

24M Casino - Player is suggesting that his country should have been listed between restricted ones.

Amount: £120

24M Casino
Safety Index:Very low
Submitted: 12 Aug 2020 | Case closed : 31 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom is highly dissatisfied with overall casino experience and suggesting that his country should have been listed as restricted jurisdiction. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Hi


Having looked at the casino on this website I've just noticed that it should not be available to UK players yet has let me deposit.


I was unable to withdraw as it had been blocked on account set up. Also it has been ongoing for 2/3weeks to verify my account. With no success.


I have had multiple wins not added to my account and money randomly disappearing from my balance.


Thanks

Tom

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4 years ago

Dear Tom,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://24monaco.com/templates/company/terms_and_conditions:

"Absolute Restriction

No customers will be accepted from the United States, Canada, Spain, France, and Italy."

Could you please advise why do you believe that United Kingdom should have been listed between restricted countries? Meanwhile, I have sent an email to the casino support requesting an information regarding restricted territories but didn’t receive an answer yet.

If there’s any relevant communication, please forward it to petronela.k@casino.guru. Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

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4 years ago

Dear Tom,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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