Dear Tom,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://24monaco.com/templates/company/terms_and_conditions:
"Absolute Restriction
No customers will be accepted from the United States, Canada, Spain, France, and Italy."
Could you please advise why do you believe that United Kingdom should have been listed between restricted countries? Meanwhile, I have sent an email to the casino support requesting an information regarding restricted territories but didn’t receive an answer yet.
If there’s any relevant communication, please forward it to petronela.k@casino.guru. Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.
Best regards,
Petronela
Dear Tom,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://24monaco.com/templates/company/terms_and_conditions:
"Absolute Restriction
No customers will be accepted from the United States, Canada, Spain, France, and Italy."
Could you please advise why do you believe that United Kingdom should have been listed between restricted countries? Meanwhile, I have sent an email to the casino support requesting an information regarding restricted territories but didn’t receive an answer yet.
If there’s any relevant communication, please forward it to petronela.k@casino.guru. Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.
Best regards,
Petronela