The player from United Kingdom has experienced a technical glitch while playing. We’ve rejected this complaint in our system due to lack of evidence.
24M Casino - Player has experienced a technical glitch.
Amount: €1,000
24M Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
24M Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 years ago
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3 years ago
Continually win free spins at this casino,once they start,the software freezes everytime,once I reload it the free spins are then gone.casino shows no interest in solving the issue, quick to let you deposit money but do not want to deal with issues that you have there.AVOID
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3 years ago
Dear Louis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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3 years ago
Additional comments from the player:
"Hi petronela
I've wrote to casino guro today about 24mcasino there software keeps freezing when you get free spins and when you reset it,the spins are gone, unfortunately I do not have any screenshots as I refreshesd the screen ect.customer service are not interested"
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3 years ago
Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
I’m very sorry we couldn’t help you to resolve this case. I will now reject this complaint. Thank you for your understanding.
