The player from Austria had their account blocked without further explanation. The requested withdrawal is still held by the casino. We rejected the complaint because the player didn't respond to our messages and questions.
24K Casino - Player’s account has been blocked.
Amount: €1,100
24K Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
After I won my account was blocked. I implemented the bonus and won. Tried to contact, nothing came back.
Automatic translation:
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2 years ago
Dear YoungPrince,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
I registered my account on June 14th. I also confirmed the email. The account was blocked after about 5 days after I made the payout.
Automatic translation:
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2 years ago
Thank you, YoungPrince, for your reply. Could you please advise if your account passed the KYC verification successfully?
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