HomeComplaints24K Casino - Player is having difficulties withdrawing money to his MasterCard.

24K Casino - Player is having difficulties withdrawing money to his MasterCard.

Amount: €30

24K Casino
Safety Index:Very low
Submitted: 24 Mar 2020 | Case closed : 23 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Austria is struggling to withdraw funds to his MasterCard. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I deposited at the casino using a Mastercard, now I wanted to withdraw. Then the system said that I cannot pay it off via the MasterCard because, according to 24k Casino, I did not deposit using this payment method. Although the transaction history even says that it was paid in with the MasterCard. And of course all other payment methods do not work either. Under no circumstances register with this scam shit.

Automatic translation:
Public
Public
4 years ago

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and I found that Austria is on the list of allowed and supported countries for MasterCard payment transfers. 

Have you been offered any alternative methods to withdraw your funds? Additionally, could you forward me any relevant communication between you and the casino, together with your deposit payment receipt? My email address is petronela.k@casino.guru.

I truly believe that we will be able to help you to resolve this unpleasant situation as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Edited by a Casino Guru admin
Public
Public
4 years ago
Translation

Hello Petronela,

yes I was offered some other payment methods but they didn't work. The only way to get my money was via bank transfer. Only you could only pay out from 50 euros. So I had to play up first. That worked quite well and now my first payment was rejected because I have given my n26 account (MasterCard) what comes from Germany. Now I have given my Austrian account and have requested a payment again, now I'm waiting.

best regards

Christian

Edited
Automatic translation:
Public
Public
4 years ago

Thank you very much Christian for your quick reply. I will be waiting for your update patiently. I believe, you will receive your winnings soon.

Public
Public
4 years ago

Dear Christian,

Please could update the status of your complaint? Thank you very much.

Public
Public
4 years ago
Translation

Hi Petronela,

The payout was confirmed by the casino last week, I'm still waiting for the money.

Yours sincerely

Christian

Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 years ago

Ok then, I’m still waiting for the good news. Thank you in advance.

Public
Public
4 years ago

Dear Christian,

Please could you update the status of your complaint? Thank you very much in advance.

Public
Public
4 years ago

Dear Christian,

Please could you update the status of your complaint? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news