24K Casino - Player cannot play her preferred games.

this site is a joke, before i make a deposit certain slot providers are available, netent, pragmatic, microgaming etc etc and as soon as i make the deposit they disappear leaving the crap providers knowing i have not a hope of winning. i lasted all of 5 minutes and i am not having being robbed of my money. cheating people in to thinking those providers are available and they are not. i am so mad and wont be robbed. and there is nothing wrong with my internet provider nor cookies or anything like that.

Dear mandy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the General T&Cs (https://www.24kcasino.com/en/static-texts/terms-and-conditions), and I found out, that only Netent, Pinnacle and Betfair game providers has Ireland is in the list of restricted countries.

Did you contact the casino to find out what happened? Could you forward any relevant communication to my email address kristina.s@casino.guru?

Additionally, I would like to warn you, that we are not sure, if we will be able to help you to resolve this issue, as this is probably in the casino’s and/or game provider’s hands. Looking forward to hearing from you.

Best regards,

Kristina

I would like to close my account with your casino as i have wasted enough time trying to explain myself. The providers are there before deposit and not when i go to play simple as. goodbye

Mandy, please understand I don't work for 24k Casino, but for Casino.guru, which operates as an independent service. Unfortunately, I personally cannot close your account, but you can always contact the casino's support and ask them to do so:

"14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through support@24kcasino.com:

14.1.1 indicating Your wish to close Your Account; and

14.1.2 stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same."

Please let us know, if there is anything else I could help you with, otherwise I will be forced to close this complaint. Thank you for understanding.

Please close this case thank you

Mandy, I am closing your complaint as per your request. Sorry we were not able to help you with this one according to your wishes, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.