24CasinoBet - The player struggles to withdraw his balance.

Joined 24casinobet on the 9th june 2022. Would never have joinem if i had seen the minimum withdrawal amount in a million years. Deposited and playem through as required deposited more but unfortnatly i had a personal problem so withdrew my money. Fast forward to today and still no sign of the money which is rightfully mine. Chat cut me off before i finish typing

Hello steffclampitt1984 ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24CasinoBet. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? What is your current casino balance and it is real money or bonus money as well? When was the last time you spoke to the casino and what was it about? Could you please explain what do you mean by personal problems?

Looking forward to your answer.

Regards,

Nick

Hi yes my account is veryfied 9th june, never played with a bonus deposited £20 then £50. Spoke to casino yesterday regarding my withdrawal. Had a loss in the family so wanted the money back after nearly two weeks of waiting keep getting the same response that it needs to go through many checks which i think is ridiculous. Would never have joined if i knew they were a scam

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request. Could you advise since when is the status of your account as verified? Be sure to wait the 14 days period from that date and keep us updated.

It was verified on the day i opened and its been two weeks today. But ive seen on reviews that they are still waiting gone 3 weeks plus

my pending withdrawal

Dear steffclampitt1984,

As the 2 weeks have passed and there is still no update regarding your withdrawal, I will forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you nick, you have been a star, ive just been to check and its still saying awaiting. Its just so frustrating as thats alot of money. Thanks again x

Hi steffclampitt1984,

I've just reviewed your case and fully understand your concerns about your withdrawal request that's still pending. In order to help you with the issue, I will contact the casino.

I'd like to invite the 24CasinoBet to join the conversation and participate in the resolution of the case. Can you please share more information? Can you provide us with any reasons for the withdrawal to still not be processed 2 weeks after request day?

Best regards,

Natalia

I highly doubt they will respond just keep saying the same thing over

Natalia what happens if they dont reply?

Hi natalia i am happy to confirm my withdrawal has now been recieved. Thank you to you and Nick for your help x

Hi steffclampitt1984,

I'm really glad to hear that you have received your winnings so your complaint will be now closed as "resolved". I hope that you won't come across a problem like this in the future, but, please, do not hesitate to contact our resolution center, if you run into any issues with this or any other casino - we are here to help.

Best regards,

Natalia

Thank you again x x