The player's withdrawal is delayed for over a month. The complaint was closed as unresolved as the casino has no reaction policy.
24CasinoBet - The player's withdrawal is delayed.
Black points: 100
Amount: €350
24CasinoBet
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Hello everyone,
I requested a payout on 04/22/2023. To date, it is still in progress and I have not received any further information about my withdrawal. I am asking you to help me get my winnings. I have successfully verified myself for a long time.
Attached you will find my payment.
Best regards
glory story
Automatic translation:
Public
Public
11 months ago
Hello glorystory,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24CasinoBet. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Sensitive attachment
Sensitive attachment
11 months ago
Translation
Hello, thank you for your help.
I can't say since when I've been verified. I can't find it in my account either, but I can still ask support. I played with a bonus and wagered it.
I haven't discussed much with the casino and waited for the withdrawal until 21 business days were up and I still haven't received anything. Attached you will find a screenshot with my verification.
Best regards
glory story
Automatic translation:
Public
Public
11 months ago
Dear glorystory,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 24CasinoBet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24CasinoBet. I wish I could be of more help.
The casino can reopen this complaint anytime.
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