The player from Austria has been waiting for a withdrawal to be processed for a few months. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.
24CasinoBet - The player's withdrawal is delayed.
Black points: 166
Amount: €1,000
24CasinoBet
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Pressed 1000 euros to pay out on December 29, 2021. After months back and forth, the money was transferred back to the player account on April 15, 2022 and said technical difficulties. However, I gave the money back for payment on April 15, 2022, where it is still being processed today !
Automatic translation:
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2 years ago
Hello Cornelia,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward.
Could you please confirm which casino is the complaint about (with an exact link or a screenshot) as it is not entirely clear yet?
What payment method did you use to withdraw? Is your account verified and if yes, since when exactly? When was the last time the casino responded to you and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hi!
As payment method I made bank transfer. My account has been verified since December 29, 2021.
Last week I asked about the payment and they said the finance department was overwhelmed
Automatic translation:
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2 years ago
Thank you Cornelia for the confirmation. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello, Cornelia,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 24CasinoBet's representative to join this conversation and participate in the resolution of this complaint.
Dear 24CasinoBet Team,
Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?
Thank you in advance for providing the information.
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2 years ago
We would like to ask 24CasinoBet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.
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2 years ago
Dear Cornelia,
Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Branislav, Casino.Guru
