24CasinoBet - The player's withdrawal is delayed.

È più di un mese che aspetto il prelievo.

Hello Alessia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24 CasinoBet. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Ciao nick il mio account è stato verificato an eh mandando un video è risulta convalidato, è la mia prima richiesta di prelievo. La vincita è stata effettuata successivamente a dei bonus ma anche quelli risultano ormai annullati… nel senso ho giocato la percentuale richiesta per sbloccare il credito. Il 21 aprile ho richiesto il prelievo … mi hanno sempre detto che servono dai 7 ai 21 giorni lavorativi… sono scaduti venerdì e ancora nulla! Vedendo le pessime valutazioni del sito (che no no sapevo) iniziò a preoccuparmi di essere incappato in qualche truffa. Attendo vostre grazie

Hello Alessia,

And when exactly was your account verification finished?

Appena eseguita la registrazione al sito

Hello Alessia,

I'm sorry but I do not understand entirely. You said that you requested for the withdrawal in April so when was your account verified - why did you say that you just registered?

Ciao Nick forse mi son spiegata male, il mio account è stato verificato appena registrata… cioè intorno febbraio/marzo(non ricordo di preciso) ma comunque il giorno stesso all iscrizione mi hanno richiesto un video per la convalida dell account, poi il 21 aprile ho richiesto un prelievo e ad oggi ancora nulla. Mi dicono che è in attesa, mentre prima mi dicevano che impiegavano dai 7 ai 21 giorni, son passati molti di più è ancora nulla. Tutto chiaro ora? A disposizione per qualsiasi altra info

Thank you Alessia for the clarification. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Alessia,

I've just reviewed your case and fully understand your concerns. I'll try my best to help you with resolving this issue by contacting the casino.

I'd like to invite a representative from 24CasinoBet to join this conversation and participate in the investigation. Could you please explain to us why the player has been waiting for her withdrawal for over a month? Has the payout been already processed?

Hope to hear from you soon!

Regards,

Natalia

I would like to ask the 24CasinoBet to reply to this complaint. I'm extending the timer by 7 days. If the casino fails to respond in the set time frame, I will close the complaint as ‘unresolved’.

Hi Alessia,

Unfortunately, we haven't heard from 24CasinoBet regarding your issue, which makes it not possible to continue resolving the complaint so we are forced to close it as "unresolved".

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Kind regards,

Natalia