The player from Germany has requested a withdrawal six weeks ago. Unfortunately, it hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
24CasinoBet - Player’s withdrawal has been delayed.
Amount: €982
24CasinoBet
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
24CasinoBet has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I've been waiting for my payout at the casino 24casino1.bet since December 19, according to customer service, a payout takes 7-21 working days, I've been waiting for almost 30 working days or longer
Is there a way to make the process faster?
Automatic translation:
Public
Public
2 years ago
Dear Christian,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
