24CasinoBet - Player’s withdrawal has been delayed.

The terms of use say that the handling of the lift takes place within 12-48 hours.

I have made a withdrawal request on 26.4 and the withdrawal is still waiting. I always get the same copied message from customer service that I should wait up to 21 days (which doesn't read in the terms and conditions!).

I told them I was going to make a complaint about this wait so they said to put a message to the finance department but nothing was heard.

I have a verified account, I have no bonuses played and the withdrawal amount is less than 10 × what I deposited, so the withdrawal should be clear.

There has been no such adjustment in any casino and I want my money to belong to me!

Dear Tanttu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Now 14 days have passed since the withdrawal request, every day I have asked for the withdrawal so I still get the same copied answer so the customer service is of no use.

I have also expressed my dissatisfaction with this activity every time without result.

I have also read numerous similar reviews / complaints from others on the same topic.

No wonder this Casino has a bad reputation!

Thank you very much for your reply, Tanttu. Have you made any successful withdrawals before? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

The withdrawal has still not been processed.

The first withdrawal, all confirmations, etc. made, no bonus play

I put the information you requested in the email

Thank you very much Tanttu for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Tanttu,

I looked at your complaint and will do my best to help you. I would like to invite 24CasinoBet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I feel like I've been scammed!

I report to the bank that I have been scammed if 24casino does not respond and pays my winnings.

Even today, I contacted customer service and I am so furious and full of this Casino that I will report a crime if nothing really happens. I got the same copied answer again, that is, no use again !!

Here you can see the repatriation time that is promised but when the repatriation starts problems

This is how "useful" is to chat with "customer service". Pretty exciting when no other casino has such "security measures" that last for months. So obscure plump, now 24Casino answer !!

We would like to ask the 24CasinoBet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I closed my Game Account myself because the stress of this was mentally heavy and I don’t think I’ll ever see that money.

It was a high-priced college, but I know how to avoid this company's casinos in the future

may seem to handle repatriation ... sometimes .. with good luck.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.