24CasinoBet - Player’s deposit has never been credited to his casino account.

My deposit amount never credited casino account rs 250 please refund my account.......

Dear SHIVAMURTHY,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Deposit money never credited casino account rs 250 money hold to the casino account please sir refund the my money .......

Thank you casino

Please refund the my money......

Please forward your payment receipt to petronela.k@casino.guru.

Thank you, SHIVAMURTHY, for your email. Unfortunately, I will need actual screenshots of those two transactions. Please forward them at your earliest convenience.

Dear SHIVAMURTHY,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.